Complaints

Schengen visa applicants may submit complaints about the conduct of the staff of the German Mission or the visa application process via contact form. Please note that complaints may only be submitted in German or English. We are unable to follow up on complaints in other languages.

Please enter one of the following three options in the „Subject“ field of the contact form:

• „Complaint about the conduct of staff of the German Mission“
• „Complaint about the visa application process“

Please note: No legal remedies against decisions to refuse, annul or revoke a visa - in particular no remonstrations - may be submitted visa the complaint contact form.